Support

Need help with File Transfer Baerli? We are happy to help.

Contact

Email: baerli.softwaerli@gmail.com
We reply within 2 business days. Support is provided in English.

To help us help you, please mention "File Transfer Baerli" in the subject and include your Mac model, macOS version and the app version.

Frequently asked questions

How do I request a refund?
Purchases are processed by Apple. Refunds can be requested directly from Apple at reportaproblem.apple.com.

How do I restore a purchase on a new Mac?
Your in-app purchase is linked to your Apple Account. In File Transfer Baerli, open the dialog for saving a connection and click "Restore Purchases".

Where are my files stored?
Your files go directly from your Mac to the server, Windows share or cloud storage you choose. They are not routed through our servers and are not stored by us.

Privacy

See the App Privacy Policy.